Last updated: 24.10.2025

Welcome to TeaNuma.com (“TeaNuma”, “we”, “us”, or “our”).
Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or use our website, mobile services, or communicate with us (collectively, the “Platform”).

By using TeaNuma, you agree to this Privacy Policy. If you do not agree, please do not use our Platform.

1. Information We Collect

We collect information to provide and improve our services. The information may include:

A. Information You Provide

• Account details: such as your name, email address, phone number, and password

• Personal information: such as your age, gender, preferences, or location (if needed for service)

• Health-related information: details you choose to share with your therapist for consultation or support

• Payment information: if you subscribe or purchase services (processed securely by third-party providers; we do not store card details)

• Messages: emails or chat messages you send to your therapist or our support team

B. Information Collected Automatically

When you use our Platform, we may automatically collect:

• IP address and device information

• Browser type, pages visited, and time spent

• Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Match you with a suitable therapist

• Provide, improve, and personalize our services

• Communicate with you about appointments, updates, or technical issues

• Process payments and prevent fraud

• Comply with legal requirements

We do not sell your information to anyone.

3. Sharing Your Information

We only share your information in limited situations:

• With your Therapist: to deliver the service you request

• With service providers: such as payment processors, hosting services, or communication tools (they must follow strict privacy rules)

• For legal reasons: if required by law, regulation, or to protect rights, safety, or prevent harm

We do not share personal data with advertisers or unrelated third parties.

4. Data Security

We use strong security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.

While we do our best to protect your data, no online system is completely risk-free. Please use a strong password and keep your login details private.

5. Your Rights

Depending on your country’s privacy laws (such as GDPR), you may have rights to:

• Access a copy of your personal data

• Correct or update inaccurate data

• Request deletion of your data

• Withdraw consent or limit data processing

To exercise your rights, contact us at hello@kiwicharm.com and we will respond within a reasonable time.

6. Data Retention

We keep your data only as long as necessary to provide services and meet legal or operational requirements.

When no longer needed, your data is securely deleted or anonymized.

7. Cookies and Tracking

TeaNuma uses cookies and similar technologies to improve your experience — for example:

• Keeping you logged in

• Remembering your preferences

• Measuring usage and improving performance

You can adjust your browser settings to refuse cookies, but some features of the Platform may not work properly if you do.

8. Communication

We may contact you by email or message to send:

• Appointment confirmations

• Service updates or reminders

• Security or policy notices

You can unsubscribe from non-essential messages anytime by following the unsubscribe link or contacting hello@kiwicharm.com.

9. International Users

Your information may be processed or stored in different countries where we or our service providers operate.
We always take reasonable steps to ensure your data is handled securely and in accordance with this Policy.

10. Children’s Privacy

TeaNuma is designed for adults and is not intended for children under 18.
We do not knowingly collect data from minors. If you believe a minor has provided information, please contact hello@kiwicharm.com to request deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
If we make significant changes, we will notify you by email or by posting a notice on our website.
The “Last updated” date at the top shows the most recent version.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:
hello@kiwicharm.com
kiwicharm.com